Shipping

• You can check the shipping costs before placing your order: select the products you wish to buy and add them to the shopping cart. In the cart itself you must enter the province of delivery and the system will show you a list of the different options and transport costs for those items.
• The customer may choose the shipping method from all those available on our website. The corresponding amounts are shown before the order is finalised, based on the weight and volume of the items.
• For shipments within Spain with a real or volumetric weight of up to 50 kg, the transport cost will range from €0 to €50 depending on the option chosen by the customer. For shipments over 50 kg, real or volumetric, the transport cost may range from €0 to €1,500 depending on the option chosen by the customer.
• Customs charges arising from the shipment of orders to the Canary Islands, Ceuta, Melilla and destinations outside Spain must be borne by the customer.
• FRANCOBORDO delivers its orders throughout the Spanish territory (including the Balearic Islands, the Canary Islands, Ceuta and Melilla) and Portugal. For deliveries to other countries, please contact us and we will provide you with a quote and a delivery time.
• Deliveries cannot be made to PO boxes.
• Shipments to public places such as nautical clubs, companies, hotels, commercial premises, etc., are made at the customer's request. FRANCOBORDO is not liable if the goods are delivered to the agreed place and are not received by the customer.
• Once an order is in the «In preparation» status, it can no longer be modified or cancelled.
• The delivery time shown for each product, differentiated by colours, is the usual time FRANCOBORDO takes to supply the product. It refers to the time within which FRANCOBORDO hands the order over to the carrier. To this period you must add the days the carrier takes to deliver to the customer's address, depending on the transport option chosen by the customer.
• At FRANCOBORDO we are committed to caring for the environment and we work to ensure that our activity has the least possible impact. For this reason, whenever feasible, we make a single shipment per order. This measure allows us to reduce truck traffic and the CO₂ emissions associated with transport, as well as to avoid unnecessary packaging and reduce the use of materials such as plastic and cardboard. Therefore, when an order includes several items with different delivery times, the shipment is made once all the products are available. In these cases, the total delivery time of the order is determined by the item with the longest delivery time. In this way, we contribute to more responsible, efficient and sustainable logistics.
• For items shown on the website as «on request» or «out of stock», the delivery time will depend on their replenishment time.
• Orders begin to be processed once payment has been received by FRANCOBORDO, so the delivery time starts to count from that moment.
• Delivery is deemed to have been made once the carrier places the product at the customer's disposal.
• The refund of the amount will be made using the same payment method used by the customer.
• We inform customers that the collection and shipping costs to our warehouse in the event of withdrawal will be borne by the customer. The customer may also return the goods free of charge by handing them in directly at our shop.

Out of our commitment to environmental sustainability, FRANCOBORDO makes a single shipment per order so as not to increase the traffic of freight trucks. However, it may exceptionally make partial shipments of orders at its own discretion, without applying any additional shipping costs to the customer for these partial deliveries. Only partial shipments made by FRANCOBORDO at its own decision will be exempt from additional transport costs.

Delivery time from when the parcel leaves FRANCOBORDO's premises: on the mainland, 1 to 3 working days; to the Canary Islands, Ceuta and Melilla, 7 to 20 working days.

If, once these periods have elapsed, the parcel has not been duly delivered by Correos, we will file the appropriate claim so that delivery takes place as soon as possible.

Please note: if the recipient is not present when the postal worker attempts to deliver the parcel, the latter will leave a notice so that, from the following day and for 9 days, the customer can collect the parcel at the Correos office indicated on the notice.

If the customer has chosen collection at a Correos office, they will receive an email from FRANCOBORDO with the shipment number and the parcel's dispatch date. From 3 days after receiving that email, the customer may collect the parcel at their reference Correos office. Occasionally, Correos may also notify the customer by SMS to their mobile phone of the parcel's arrival at the office. The parcel must be collected from the Correos office within the following 10 days; otherwise, Correos will return the parcel to FRANCOBORDO, incurring new shipping costs.

Delivery time of 24 to 72 h (mainland and Balearic Islands), counting from the parcel's dispatch date. The transport agency may deliver the parcel between 8:00 and 20:00 on working days and is not obliged to call or notify the customer in advance of the delivery time. If the customer is not at the address provided at the time of delivery, the agency is not obliged to leave any notice and will attempt delivery on another day.

FRANCOBORDO will provide the customer, by email, with the tracking number of their parcel and the agency through which it has been shipped.

• The right of withdrawal only applies to purchases of products whose purpose is unrelated to a professional activity. You have the right to withdraw from this contract within fourteen calendar days without giving any reason. The withdrawal period will expire fourteen calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify FRANCOBORDO of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or by email). You may use the model withdrawal form provided below, although its use is not mandatory.
• You may also exercise your right of withdrawal, within that period, by accessing your order in your customer account, where you can select the product or products you wish to return and complete the form provided for this purpose on our website. You will find it under My orders > View order; once inside the order, click the Return/Claim button. FRANCOBORDO will contact you by email to provide you with instructions.

Withdrawal form

In order to return the order, the following conditions must be met:

1. The withdrawal request must be made within fourteen calendar days of receiving the product. The product must be sent to FRANCOBORDO by the customer within the following fourteen days from the request.
2. The product must be in optimal condition and show no signs of use beyond the mere checking of its good condition and operation. Should this requirement not be met, the customer will be liable for the decrease in the value of the goods. The original packaging must be kept undamaged; if the packaging is damaged, the goods may suffer depreciation and the remaining refundable amount will be returned as a discount coupon for future orders. It is the customer's responsibility to pack the product so that neither the product nor its original packaging can be damaged during transport back to FRANCOBORDO's warehouse.
3. The product must be accompanied by all its accessories and components. It is advisable to show clearly on the outer packaging the return or incident number assigned by FRANCOBORDO.

• Electronic charts that have been unsealed or personalised for the customer.
• Cut-to-length items (ropes, hoses, chain, etc.) cut specifically to the length requested by the customer and therefore personalised.
• For safety reasons, liquids, paints, fire extinguishers, batteries or gases that have been unsealed.
• EPIRBs (engraved with the customer's MMSI and therefore personalised) and any other product personalised for the customer.
• The real shades of colours may not exactly match those shown on screen for ropes or fabrics. This difference will not be considered a valid reason for returns when the material has been cut to size.
• Smartwatches or electronic products that, in order to be set up, require personalisation through the recording or entry of personal data or passwords of the customer which cannot be erased or reset, and that have been unsealed.
• Engines, boats and inflatable boats that have been registered in the buyer's name and therefore personalised.
• Inflatables or kayaks that have been used in the water or beyond the mere checking of their good condition and operation.
• For safety reasons, pyrotechnics or any kind of rockets, flares or smoke signals. These items can only be purchased in person at our shop, not online.
• Goods made to the consumer and user's specifications or clearly personalised. These items are identified with the «on request» label.

• Delivery times for these on-request products may be longer than usual, and the customer must contact FRANCOBORDO before making the purchase in order to provide the product's personalisation details and/or obtain a specific delivery time.

• If any of the products included in your order were not available for shipment or for collection at our establishment, we will inform you as soon as possible by email once we process your order.
• FRANCOBORDO is liable for any lack of conformity that becomes apparent in any product within three years of delivery for consumers and users, and one year for professionals. The consumer and user must inform FRANCOBORDO of the lack of conformity as soon as they become aware of it. For any incident related to a product or to the return of items from our shop, you can contact our Customer Service department by email: info@francobordo.com.