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General Policy

These general contracting conditions apply to all commercial transactions carried out on our Website www.francobordo.com (in the future FRANCOBORDO) domain owned by FRANCOBORDO ARÍCULOS NÁUTICOS, S.L.

The complete data is as follows:                                            

 

Francobordo Artículos Náuticos, S. L.
Calle San Rafael 8
28108 Alcobendas
Madrid
E-mail: info@francobordo.com C.I.F.: B-82.574.690. Registered in the Commercial Registry of Madrid, Volume 15,021, Folio 95, Section 8, Sheet M-250503, Inscription 2ª.

 

 

ORDERS AND PRICES:

 

 

ELECTRONIC BILL:

 

Continuing with our commitment to environmental sustainability, FRANCOBORDO is committed to paperless invoicing and wants to have your help.

 

We can send invoices electronically following what is legally established in Royal Decree 1619/2012, of November 30, which approves the Regulation regulating billing obligations, article 8. For this reason, you can request your invoice at our e-mail address info@francobordo.com. You will receive the corresponding invoice at your request at the e-mail address you have provided to FRANCOBORDO, which you can modify at any time from your customer account.

 

 

PAYMENT METHODS:

 

BANK TRANSFER:

 

You can make the payment of your purchases through a transfer or bank deposit in favor of FRANCOBORDO to one of the following accounts:

BANKINTER: ES62 0128 0098 3205 0000 4757
LA CAIXA: ES58 2100 1663 7802 0026 8389
BANCO SANTANDER: ES35 0075 1348 1806 0302 7451

 

To expedite the process, do not forget to order the number of observations. You can send the voucher by mail to info@francobordo.com.

If FRANCOBORDO does not receive the payment within five working days after the order is placed, the order may be canceled.

 

 

CREDIT CARD OR DEBIT CARD THROUGH THE WEB:

You can pay for your order by paying with a debit or credit card.

In the payment process, you will be redirected to the bank's payment platform, which will directly charge your credit card. Do not forget to return to our Website once the payment process is finished.

 

FRANCOBORDO manages credit card charges through the bank that we collaborate with through its secure commerce payment gateway. All data provided for these purposes is encrypted to guarantee maximum security at all times.

 

Following current regulations on the protection of personal data and services of the information society in the Spanish legal system, FRANCOBORDO will adopt all appropriate measures to inform, and where appropriate, obtain the consent of its clients, that the data of the cards used to make purchases in your online store can be stored for future purchases. Said data is stored directly by the bank that collects the card and not FRANCOBORDO. FRANCOBORDO at no time has access to the customer's card data stored for future payments. The customer may delete their credit card details at any time by entering their customer account in the section enabled for this purpose.

 

CREDIT CARD BY TELEPHONE:

If you have a Spanish card, you can pay for your order by card and phone, for a maximum of € 300. The shipment will always be made to the cardholder. Once the order has been placed, you must call FRANCOBORDO to ask for this service. We can send you a link to pay by card on your phone or give us the following data:

 

- Card number. 16-digit number.

- Date of Expiry. Format mm / yy

- Full name of the owner.

 

 

PAYPAL PAYMENT:

For this payment, FRANCOBORDO may apply a surcharge with a minimum of € 1.95 for the total purchase, regardless of the amount of the order. This surcharge will not be refundable in case of the total or partial return of the order. The order will be sent to the owner's attention and the shipping address provided by Paypal.

 

 

 

PAYMENT WITH FINANCING THROUGH SEQURA:

 

You can finance your purchases in comfortable installments at FRANCOBORDO. It is done through SEQURA directly from our payment platform, and you do not even have to leave the page. These are the steps to follow:

 

Add your items to the shopping cart.

In selecting the type of payment, select the type "SEQURA Split your payment with Sequra."

At the end of the order, we will redirect you to the SEQURA page, where different screens will appear in which you must complete various information.

Follow the instructions indicated by SEQURA.

Orders financed through SEQURA will not be processed or shipped until the financial institution approves them, generally within 24/48 hours after receiving approval from SEQURA.

Still, have questions about your financing?

For questions related to financing, you can call SEQURA telephone 931760008 from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m. from Monday to Friday or consult the Website www.sequra.es.

 

 

PAYMENT WITH BIZUM:

 

 

To make a payment with BIZUM, you will need a unique 4-digit password that you can modify whenever you want. You can activate it in the app of your bank. You can get more information here: https://bizum.es/pagar-compra-online/.

 

 

SHIPPING COSTS AND CUSTOMS CHARGES:

 

 

ORDERS MAY BE SENT BY THE FOLLOWING MEANS:

 

Postal delivery address customer or office:

The general Delivery period in the peninsula will be 1 to 3 business days from when the package leaves the facilities of FRANCOBORDO.

Shipping time to the Canary Islands, Ceuta, and Melilla will be 7 to 20 business days.

 

If, after these periods, the package has not been duly delivered by Correos, we will process a due claim so that delivery occurs as soon as possible.

 

Attention: If nobody stays at home when the postman comes to deliver the package, he will leave a notice so that from the next day and for seven days, he can pick up the box at the assigned Post office in the passing note.

 

If the client has chosen the collection at the Post Office, he will be notified by the Post Office, by SMS to his mobile phone, of the arrival of the package at the office so that he can pick it up. The collection at the Post Office must be done within the following ten days, or Correos will return the package to FRANCOBORDO, incurring new shipping costs.

 

 

Messenger service:

Delivery time 24-72h. (Peninsula and Balearic Islands), counting from the date of departure from our warehouses. For the SEUR 13:30 option, the delivery time will be 24 hours before 13:30 from the date of release from our warehouses. The transport agency may deliver the package between 8:00 a.m. to 8:00 p.m. on weekdays and is not obliged to call or warn the client about the delivery time. If the client is not at the address provided at the time of delivery, the agency is not obliged to leave any notice and attempt the delivery on a different day.

FRANCOBORDO will provide the client with the tracking number of their package and the Website or contact telephone number of the agency to track it.

 

FRANCOBORDO delivers your orders throughout the Spanish territory (the Balearic Islands, Canary Islands, Ceuta, and Melilla.) And Portugal. For deliveries in other countries, don't hesitate to contact us, and we will provide you with a budget and delivery time.

Deliveries cannot be made to PO Boxes.

Shipments to public places such as Nautical Clubs, Companies, Hotels, Commercial premises... will be made at the customer's request. FRANCOBORDO is not responsible if the material is delivered on the agreed site and is not received by the client.

Once an order is in the "In preparation" status, it cannot be modified or canceled.

The delivery time for the products, which appears on each product and is differentiated by colors, is the usual time it takes for FRANCOBORDO to serve the order and refers to the period in which FRANCOBORDO will deliver the order to the carrier. To this period, the days it takes for the courier to give to the customer's home must be added, depending on the method chosen by the latter.

In the case of articles that appear on the web as "on request" or "out of stock," the period will depend on the replacement time.

The products requested by the client will be processed within the agreed deadlines from the day of receipt of the corresponding amount by FRANCOBORDO.

Any penalty clause for the delay introduced by the customer in his order is rendered ineffective due to applying the previous points of these conditions of sale.

The delivery is considered made from the moment the carrier makes the product available to the customer.

Suppose the customer rejects the package at the time of delivery by the carrier or does not pick up the box at the point stipulated for its collection when placing the order. In that case, the package will be returned to FRANCOBOARDO. In this case, FRANCOBOARD will refund the amount of the returned item once the package has been received back in our warehouse.

 

It is the responsibility of the recipient to verify the products upon receipt. Claims relating to partial deliveries (missing a package) or external damage to the boxes must be notified at the same time of receipt by the customer to the transport company. They must be recorded on the delivery note. At the same time, you must notify FRANCOBORDO of the incident through its customer service channels. For the rest of the possible caveats or claims, or if the product arrives in poor condition, broken or incomplete, the customer must send an e-mail to info@francobordo.com to file a timely claim as soon as possible.

 

 

GUARANTEES AND RETURN OR WITHDRAWAL POLICY:

 

The client will have a period of fourteen calendar days (14 days) to execute the right of withdrawal if he has not been satisfied. The client will be able to process this right, within the said period, by accessing their order in their client account. There they will be able to select the product or products they wish to return and fill in the form enabled for this purpose on our Website by clicking on the Return / Claim button. You can also fill out the following form and send it to info@francobordo.com by e-mail or by any means admitted by law that ensures receipt of the communication. In response to this communication, FRANCOBOARD will provide the customer with a return number accompanying the product.

 

 Withdrawal form.

 

To return order is essential to meet the following conditions:

. The return request must be made within fourteen calendar days from delivery.

. The product must be in optimal condition and show no signs of being used beyond the mere verification of its good condition and operation. You must keep its original packaging without deterioration; if the packaging is damaged, the good could suffer a depreciation. It will be the customer's responsibility to pack the product so that neither the product nor its original packaging may be damaged during transport back to the FRANCOBOARD warehouse.

. The product must be accompanied by all its accessories and complements and must visibly present the return or incident number assigned by FRANCOBORDO on the outer packaging.

 

 

 

Shipment of the product to the warehouse FRANCOBORDO:

We inform customers that the costs of collection and shipping to our warehouse in case of return will be borne by the customer. The customer can also make the return for free by delivering the material directly to our store.

The refund of the amount will be made by the same payment method made by the client within a maximum period of 14 days.

In a defective product, the repair and replacement will comply with the following rule: They will be free for the consumer and User. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, such as costs related to labor and materials.

 

The following products cannot be returned:

 

IN CASE OF:

 

Defective product of origin: FRANCOBORDO will proceed as appropriate to the repair, replacement, price reduction, or contract termination. These procedures will be free for the consumer and User. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, such as costs related to labor and materials.

Given the popularity and/or supply limitations of some of our products, FRANCOBOARD may limit the number of products available for purchase and reserves the right to modify the quantities available for purchase at any time, even after placing an order.

Suppose any of the products included in your order is not available for delivery or collection at our establishment. In that case, we will inform you as soon as possible by e-mail as soon as we process your order. In this case, FRANCOBORDO will not deliver the product, and we will refund you any amount paid for that. FRANCOBORDO will reserve the possibility of partially or canceling the order placed.

FRANCOBORDO is liable for any lack of conformity that appears in any product within two years from delivery. The consumer and user must inform FRANCOBORDO of the problem as soon as they become aware of it and always before the end of 2 years from the date of purchase.

For any incident related to a product or the return of items from our store, you can contact our Customer Service department via e-mail: info@francobordo.com.

 

 No orders may be canceled or returned those whose products appear indicated as:  

 

 

RESPONSIBILITY

 

 

INFORMATION ABOUT THE DISPOSAL OF WASTE ELECTRONIC DEVICES (WEEE)

 

It is not allowed to dispose of electrical and electronic equipment ("EEE") in domestic waste containers or any other that is not explicitly intended for it or on public roads. Batteries and accumulators that are not attached to EEE must be separated from them. The customer may deliver the batteries, after use and at their choice, at specific collection points (for example, clean points or collection points of local entities). The following symbols must accompany waste EEE ("WEEE") to indicate that they comply with Directive 2012/19 / EU, Royal Decree 110/2015, and other applicable regulations ("WEEE Regulations") in Waste Electrical and Electronic Equipment ("WEEE"), including the identification of harmful substances, specifically "Cd" for Cadmium "Hg" for Mercury and "Pb" for Lead:

Consequently, with the purchase of a Product that has the status of EEE, following the preceding, the customer may deliver to FRANCOBORDO a WEEE of an equivalent type (in the terms set out in the applicable regulations), in the EEE delivery point or at the customer's home where the EEE is supplied.

 

If the client requires WEEE collection at his address, he must request it through customer service via e-mail info@francobordo.com. The client must fill in the corresponding proof of WEEE collection that we will provide in response to that e-mail, print it, and insert it duly completed in the package together with the EEE product (s).

 

 

Choose to make the delivery at the FRANCOBORDO point of sale. The customer will have a period of thirty (30) calendar days to deposit the WEEE, having to show the day of delivery of the WEEE within the period mentioned above, the simplified invoice accrediting the Purchased EEE The customer must pack the EEE safely for transport, using a stable package that prevents the movement of the interior elements, being able to, and if necessary, fill the box with filling parts (for example newspapers ). The User must ensure that in the shipment of EEE, they are separated from batteries and accumulators that were removable and eliminate their corresponding personal data.

 

 

The provisions of this section are carried out without prejudice to the client's right to freely deposit WEEE at no cost at the collection points established explicitly by Local Authorities and Manufacturers of EEE following current regulations.

 

JURISDICTION

 

These general conditions are ruled by Spanish law.

Controversial issues will be resolved before the competent courts.

Our entity is attached to Confianza Online (Non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain). For more information: www.confianzaonline.es These General Conditions are governed by Spanish law. Likewise, in compliance with the Alternative Dispute Resolution Law provisions, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formularioreclamaciones/). Suppose these refer to electronic transactions with consumers or data protection related to this area. In that case, the claims will be resolved by the Online Confidence Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the Union's online dispute resolution platform.

European following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

 

PROMOTION OF FRANCOBORDO POINTS

 

To thank all our customers for their support all this time, we have launched the FRANCOBORDO points promotion.

 

This promotion is as simple as it sounds. As long as you shop at Francobordo.com, you will accumulate points to exchange them for products. Once you have obtained the points, you can use them to pay for future purchases at Francobordo.com. These points will only be received and spent buying products through our Website and cannot be used or obtained on purchases made in our physical store, orders made by e-mail, or by phone.

The points will expire 12 months from the issuance of the same.

 

You can obtain more information about the basIs of our points promotion on our Website or by clicking on the following link: 

 

https://www.francobordo.com/my_points_help.php.

 

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