Reward Point Program FAQ

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What is the Reward Point Program?
To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Francobordo.com you will earn Shopping Points for the money you spend.
Once earned, you\'ll be able to use those points to pay for future purchases at Francobordo.com.

Reward answer will expire 12 months from the date issuance.

The Reward Point Program began on 01/03/2010 . All purchases made after that date will earn points.
How does the Program work?
When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Francobordo.com.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance.
* in most cases shipping fees and taxes excluded. See refered FAQ for more details.
Points and Values
Currently, for every 1,00€ spent at Francobordo.com you'll earn 1
For example:
          Product Cost: 100,00€
          Francobordo-Points: 100
          Value of Points Earned: 8,00€

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

Last updated: Martes 12 Febrero, 2019
Redeeming Shopping Points
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Francobordo.com.
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you\'ll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
Minimum Points Required
Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: 22/03/2012
Minimum Purchase Amount Required
Currently, a minimum of 40,00€ in total (per purchase) is required before any Points Redemptions can take place.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 18/02/2013
Maximum Points Redemptions allowed per order
A maximum of 10,000 points (800,00€) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 22/03/2012
Will I earn points for shipping fees?
No. When calculating the amount of points earned, the shipping fees are excluded.
Last updated 31/12/2009
Will I earn points for tax fees?
No. When calculating the amount of points earned, the taxes are excluded.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 31/12/2009
Will I earn points for discounted products?
No. When calculating the amount of points earned, all items which have been discounted are excluded.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 13/03/2013
Will I earn points when purchases paid with points?
Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 04/01/2010
Earning Referral Points
Currently this feature is disabled.
Last updated: 27/06/2012
Earning Points While writing a Products Review
"Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with 1,60€ worth of points .
Your Review must meet all of the following conditions:
- Your Reviews must be original.
- Reviews must be focused and concise on the product under review.
- Reviews should not duplicate content already published.
- Be truthful and objective.
- Reviews should not include posts that have spam, commercial or advertising content or links.
- Reviews should not abuse, harass, or threaten another's personal safety .
Francobordo.com reserves the right to refuse or remove any review that does not comply with above conditions.
Francobordo.com staff reserves the right to correct misspelled words, grammatical errors.
Francobordo.com is not responsible or liable in any way for ratings and reviews posted by its customers.
Last updated: 03/12/2020
Products Restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 28/09/2012
Products on sale Restrictions
Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.
Last updated: 24/03/2010
Conditions of Use
- Shopping Points are only available to registered Francobordo.com member's.
- Shopping Points Reward can only be collected and used with online purchases. and are only validated at Francobordo.com.
- Points are non-refundable and can't be transferred between member's.
- Shopping Points are non-transferable or exchangeable for cash under any circumstances.
- Shopping Points will not be refunded for any cancelled order.
- When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
- When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
When Problems Occur
For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
What happens when I return a product?
- The points obtained for the purchase of that product will be deducted from your points account.
- If you used your points as a form of payment, in the case of returning any of the products included in that order, the points used will not be returned to your points account.

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