Shipping

Shipping costs and expenses of Customs

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FRANCOBORDO delivery orders throughout the Spanish territory (the Balearic Islands, Ceuta, and Melilla.) and Portugal. For deliveries to other countries, please contact us and we will provide a budget and deadline. The approximate delivery times displayed on our website are only applicable to Spain and Portugal.
You may not deliver to PO. Post.
Shipments to public places such as Nautical Clubs, companies, and Commercial, ... will be made on request. FRANCOBORDO is not liable if the material is delivered to the agreed site and does not receive by the customer.
FRANCOBORDO reserves the right to make partial shipments or shipments of complete orders. If you want to advance the delivery of a product compared to the delivery of the remainder indicated in the request may be made by paying the amount of shipping costs for that product and then shipping from other items.
Once an order is in preparation for being sent can not be changed or canceled.
Freight rates are applied depending on different logistical variables, mainly product weight, volume, and destination of the same shipment.
The delivery of the products on the shopping cart for each product is differentiated by color, is an approximate and indicative time for the customer to decide on a purchase, and refers to the period in which FRANCOBORDO delivers the order to the carrier. This term must be added the days that takes the carrier to deliver at the customer's home, depending on the type chosen by this. FRANCOBORDO will try to keep these deadlines or advance them as far as possible but is not in any way contractual information. If items on request or exhausted depends on the replacement period of the same.
Products ordered by the customer will be processed within the agreed time from the date of payment or from acceptance of the order by FRANCOBORDO.
Delivery times will depend on the availability of each product. reserves in orders for various items freeboard the right to decide to make a partial shipment or make a single shipment that correspond to the item whose delivery is greater. These times are for guidance and FRANCOBORDO strives to respect. However, the delay does not imply the cancellation of the order or compensation. If there is a rupture of stock on an item, the customer will always be informed at any time may cancel the order with its corresponding refund if appropriate.
Any penalty clause for the delay introduced by the customer in your order is not effective for the first point of these conditions of sale.
The delivery is considered completed since the product is available to the customer by the carrier and the consignee signs the delivery receipt.
If the customer rejects the package at the time of delivery by the carrier or does not collect the box at the point stipulated for collection when ordering, the package will be returned to FRANCOBORDO. In this case, FRANCOBORDO deducted shipping charges from the refund order amount and returned the product. This shipping and return of the product will also be discounted in the event that the request has been received for the promotion of free shipping. FRANCOBORDO will repay the remaining amount once the package has been received back into our warehouse.
IMPORTANT
For the recipient to verify the products receiving them and expose all the caveats and complaints may be justified within 24 hours. If the product is spoiled, broken, or incomplete, due to the transport, the customer must call the phone number 916528858 or send an email to [email protected] within 24 hours. after receipt of the order to make a timely claim.
The customer will have 24 hours to verify that the order includes all items requested, the integrity of all components of the product, and check that includes everything listed on the product page. After that time shall be deemed accepted the integrity and content of the product.
Warranties and Return Policy:
The customer shall have a period of fourteen calendar days (14 days) to execute the right of return the product if you have not been satisfied. The period shall run from the date of receipt of the order by the customer. Such return shall be notified in advance of shipping the product to FRANCOBORDO within that period and by any legal means to ensure receipt of the communication. In response to this communication, FRANCOBORDO provides the customer with a return number that must accompany the product.
To make the return of the order, a must fulfill the following conditions:

1º. The withdrawal should take place within fourteen calendar days from delivery.

2º. The product must be in perfect condition and show no signs of being used (provided it does not go beyond verifying the condition and operation thereof). Must retain its original packaging without damage, including protective plastic covers cork, if it is not returned in the same original packaging, good suffer depreciation. Packaging deteriorated will be considered who this friction, blemishes, bumps, folds, graffiti, stickers or outside the product manufacturer stickers. It is your responsibility to pack the product so that the product or the original packaging of the same can be damaged during transport back to the store FRANCOBORDO.

3º. The product must be accompanied by all accessories and accessories and must present in the outer carton visibly return number assigned or incident FRANCOBORDO.
FRANCOBORDO always checks before accepting the return, that these three conditions are met. any returns that do not comply, in which case we will proceed to return the product to the customer, together with the reasons for non-acceptance will be accepted. Once received and verified the merchandise in our store, we will proceed to refund the amount according to the method of payment by the customer within a maximum of 15 days.
The customer can also arrange a right of withdrawal accessing your order in your customer account where you can select the product or products you want to return.
In the case of defective products, repair and replacement shall comply with the following rule: They will be free to the consumer and user. Such gratuity shall include the necessary costs incurred to remedy the lack of conformity of products with the contract, especially shipping costs as well as costs related to labor and materials.
The seller is liable for failures that become apparent within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it.
- Shipping the product to the store Francobordo:
Shipping charges and collection in case of return borne by the customer. The customer can return the product, meeting the conditions specified above, by their means (in which case the customer will pay for transportation directly to the contracted agency) or can return it through our agency (this service is only done for parcels within of Spain and the mainland). These instructions will be provided to the customer, and the costs are as follows:
- They may not be returned the following products:
For reasons of hygiene, inflatable mattresses, life jackets, wetsuits, wetsuits, boots Wake, snorkels, regulators, and masks Diving.
Books, electronic cartography, items the Court (Cabos, hoses, Chain, etc), liquids, extinguishers, or gases Paints, radio beacons (recorded with MMSI), batteries, and any custom product for the customer.
Smartwatches or electronic products that require the recording or introduction of data or personal passwords of the client and that have been unsealed for their start-up.
Outboard motors and boats that have been launched or have been registered to the buyer.
Inflatables, inflatable kayaks, or boats that have been used in the water.
For security reasons, pyrotechnics or any rocketry, flare, or smoke.
Products specifically for the customer orders that are not offered francobordo.com catalog or contained therein with the comment "on request".
- In case of:
Defective product origin: Once FRANCOBORDO receptions a defective product will send another customer specifying shipping methods in advance. In this case, Francobordo can return the money to the customer or the change will be for the same item or reference and FRANCOBORDO will pay the postage for the return and redelivery.
The product by mistake does not correspond to the order: FRANCOBORDO can return the money to the customer or bear the cost of collecting the wrong product and delivering the right product to the customer.
FRANCOBORDO reserves the right not to accept the return of a product depending on the state in which it is returned.
For any incident related to the return of items in our store, please contact our customer service department via email: [email protected] or by phone at +34916528858.
No orders may be canceled or returned to those whose products appear indicated as
These products will be ordered specifically for each client and do not belong to the stock of usual products of FRANCOBORDO.
Delivery times are more significant than usual and FRANCOBORDO does not commit to a specific date of delivery.
Responsibility
Any liability or compensation arising from obligations under these General Conditions or individuals is limited to a maximum amount of sums to the customer.
FRANCOBORDO is not responsible for other reasons other than those described above. The exercise of any action is expressly excluded by both parties to claim for lost profits.
FRANCOBORDO is not liable for acts or omissions of third parties or for actions motivated by legal imperative, unforeseeable circumstances, or force majeure.
FRANCOBORDO reserves the right to require the relevant responsibilities customer showing illegal or fraudulent conduct or breach of the unique conditions applicable to each case, these General Conditions, or current legislation.
The marks and logos appearing on this website are trademarks of FRANCOBORDO and third, both registered and unregistered and can not be used in any advertising or other publicity materials relating to the distribution of any information or content taken from this site without the prior written consent of the brand owner.
Jurisdiction
These general conditions are ruled by Spanish Law.
The parties are subject to resolving conflicts and renouncing any other jurisdiction, the courts of Madrid.